We ship Monday to Friday, excluding public holidays. Once payment is made, we will process your order within 24 hours (working day) and will ship within the next 48 hours (working days) via express mail only.
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address.
Please check your Junk Mail in case it's there!
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
Free shipping on ALL domestic orders. All domestic orders are delivered by our national courier service, PosLaju. Standard delivery time of 4-7 working days.
All our international orders are delivered by DHL.
We offer free international shipping on orders over MYR 300 in Southeast Asia and MYR 500 for the rest of the world. A country-specific shipping fee will be applied at checkout on orders under relevant amount.
Shipping times may vary, but you will receive your order with estimated 4-10 business days of its ship date.
RETURN & EXCHANGE POLICY
FREE RETURNS AND REFUNDS
We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
For hygiene reasons, socks cannot be returned or exchanged unless faulty.
Any non-faulty items will not be refunded and will be sent back to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item above MYR 200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, send us the item(s) to:
LTTL CLOTHING SHOP
B-5-5, Block B, Megan Avenue 1,
No. 189, Jalan Tun Razak,
50400 Kuala Lumpur,